Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern access to and use of the RentPro fleet management platform — the web application, dashboards, mobile views, APIs, and related services (together, the "Service") — operated by RentPro ("we", "us"). By creating an account, subscribing, or using the Service, you (the rental company, its administrators, staff, drivers, and customers) agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorised to bind that company.

2. The Service

RentPro is a software-as-a-service platform for vehicle rental and fleet operators. It provides, among other features: vehicle and branch management, driver management, customer records, bookings and rental orders, invoicing with UAE VAT support, payment recording and online card payments, maintenance tracking, traffic-fine management, financial reporting, and multi-user access with roles and permissions. RentPro is a software provider only — we are not a party to any rental agreement between a company and its customers, and we do not own, operate, insure, or inspect any vehicle managed through the Service.

3. Accounts, Onboarding & Verification (KYC)

• Company accounts are created through RentPro onboarding and must complete verification before activation, including contact verification (one-time code) and identity document verification (Emirates ID or passport; trade licence where applicable).
• You must provide accurate, current, and complete information and keep it updated.
• You are responsible for safeguarding login credentials and for all activity under your accounts. Notify us immediately of any unauthorised use.
• Each user account belongs to one company. Attempting to access another company's data is a material breach of these Terms.

4. Subscriptions, Trials & Billing

• The Service is provided under subscription plans (e.g., Starter, Growth, Professional, Enterprise) with monthly or annual billing, plan limits (vehicles, users, branches, messages), and plan features as published or agreed.
• Activation is subject to payment. A paid subscription becomes fully active when payment is received; unpaid accounts remain pending or may be suspended.
• Trials: where a trial period is offered, access ends automatically when the trial expires unless upgraded to a paid plan.
• Subscriptions do not auto-charge unless expressly enabled; you will be reminded before your period ends. Access may be restricted after expiry until renewal.
• Where a money-back guarantee is stated for a plan (e.g., 7 days), refund requests must be made within that window; otherwise fees are non-refundable except where required by law.
• We may change plan pricing and features; changes apply from your next billing cycle after notice.

5. Payments & Taxes

Online card payments are processed by Stripe; we do not store full card numbers. Cash and bank-transfer payments recorded in the Service are between the paying and receiving parties. All fees are stated in AED unless otherwise indicated and are exclusive of taxes; UAE VAT is applied where required. You are responsible for your own tax obligations, including VAT filings your company prepares using the Service's reports.

6. Your Data & Responsibilities

• Your company retains ownership of the data it enters (vehicles, customers, drivers, bookings, invoices, documents).
• You confirm you have the legal right to store the personal data you upload (including customer and driver identity documents) and that you use it in compliance with applicable law.
• You are responsible for the accuracy of invoices, VAT amounts, fines, and other records generated from data you enter.
• You must obtain any consents required for tracking features you enable (e.g., driver trip location during working hours).

7. Acceptable Use

• No unlawful, fraudulent, or infringing use of the Service.
• No attempts to breach security, access other tenants' data, overload, scan, or disrupt the Service.
• No reverse engineering, copying, reselling, or white-labelling of the Service except as expressly permitted by your plan.
• We may suspend accounts that breach this section, exceed plan limits persistently, or create risk for other customers.

8. Intellectual Property

The Service, its software, design, and branding are and remain the property of RentPro and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription. Feedback you provide may be used to improve the Service without obligation.

9. Availability, Support & Changes

We aim for the uptime level stated for your plan and provide support within the stated response window. Planned maintenance will be scheduled to minimise disruption where practical. We may improve or modify features over time, provided core functionality of your plan is not materially reduced during a paid period.

10. Suspension & Termination

• You may stop using the Service at any time; fees already paid are handled per Section 4.
• We may suspend or terminate access for non-payment, breach of these Terms, legal requirement, or security risk. Where reasonable, we will give notice and an opportunity to remedy.
• Upon termination, you may request an export of your data within 30 days; thereafter we may delete it in line with our Privacy Policy.

11. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, RentPro is not liable for indirect or consequential loss, loss of profit, loss of data caused by factors outside our reasonable control, or disputes between a company and its customers, drivers, or authorities (including traffic fines and rental disputes). Our total aggregate liability for any claim is limited to the subscription fees you paid in the twelve (12) months before the event giving rise to the claim.

12. Indemnity

You will indemnify RentPro against claims arising from your data, your rental operations, your breach of these Terms, or your violation of applicable law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email and take effect on the stated date; continued use after that date constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the competent courts of the UAE, unless mandatory law provides otherwise.

15. Contact

Questions about these Terms: rubyjerinsds@gmail.com — Dubai, United Arab Emirates.